Refund policy

At P-Rex Hobby, we strive to provide excellent customer service, including a fair and transparent policy for cancellations and returns. Please review the following guidelines for cancellations and returns of products purchased from our website, https://www.prexhobby.com/.

Cancellations:

You can cancel your order and receive a full refund before it is shipped.

    Returns:

    1. Unopened Products: Customers have a 15-day window from the date of receipt to request a return for unopened items. A 20% restocking fee, based on the original order price, will be deducted from the refund amount. Please note that shipping costs that have already been incurred will not be refunded.

    2. Processing Refunds: Upon receiving the returned unopened items, we will promptly process refunds for the remaining 80% of the product price. Refunds will be issued within 5 business days from the date we receive the returned items.

    3. Opened Products: We do not accept returns for products that have been opened. To maintain the quality and safety of our products, we can only process returns for unopened items.

    How to Initiate a Return:

    If you need to initiate a return for eligible unopened products within the 15-day window, please follow these steps:

    1. Contact our customer support team at Customer Support Email to request a return authorization.

    2. Carefully package the unopened items you wish to return, ensuring they are securely protected during transit.

    3. Include a copy of your original order invoice or packing slip inside the package.

    4. Ship the package to the address provided by our customer support team. Please note that the cost of return shipping is the responsibility of the customer.

    5. Once we receive the returned items, we will inspect them to ensure they meet the return criteria. Upon approval, we will process your refund within 5 business days.

    If you have any questions or require further assistance regarding cancellations or returns, please do not hesitate to contact our dedicated customer support team. We are here to help and ensure that your shopping experience with P-Rex Hobby is as smooth as possible.

    This policy is subject to change, and the most up-to-date version will always be available on our website. Please review this policy periodically for any updates.