Pre-Order Policy
1. Pre-Order
Pre-order allow you to reserve or purchase items before their official release. Estimated arrival dates are provided on product pages whenever possible, but these are for reference only and may change due to factors beyond our control.
Trading Card Game (TCG) Releases — Subscription-Based Pre-order Workflow
Before the formal pre-order window opens, please click “Pre-Order Subscription” on the product page to join our subscription list. Once the supplier confirms our allocation, we will open pre-order and send a notification email to every subscriber.
Joining the subscription list does not guarantee a pre-order allocation.
2. Availability
- Pre-order items are available online only and cannot be purchased in-store.
- Limited quantities are processed on a first-come, first-served basis.
- A cut-off date may be provided to secure your order.
3. Shipping
- Orders containing pre-order items will not ship until all items are ready.
- Free shipping for combined orders is only available if shipped together. Separate shipments will incur additional fees.
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Oversize Packages: For some preorder items—we may not have final package dimensions in advance. If the actual shipping cost is significantly higher than the amount paid at checkout,
we reserve the right to contact you to collect the difference.
4. Fulfillment
For certain high-demand items, if the supplier is unable to fulfill all pre-order on the first arrival, any remaining unfulfilled orders will automatically be placed on a waiting list and fulfilled during the next restock wave.
5. Cancellations
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For pre-orders placed with a deposit, the deposit is non-refundable. This deposit is used to secure inventory and production allocation and will not be returned if the order is cancelled.
- Cancellation of full price pre-orders will incur a 15% processing fee, calculated based on the total order value. Alternatively, customers may request the full order amount as store credit, in which case no processing or restocking fees will apply.
- For pre-orders with a specified pre-order cutoff date, cancellations are not permitted once the cutoff date has passed.
- For pre-orders without a specified cutoff date, cancellation requests must be submitted within 30 days of the order date.
6. Estimated Arrival
The estimated arrival date is based on the supplier’s schedule and may be delayed without notice. Delays do not constitute grounds for cancellation or refund.