Pre-Order Policy
1. Pre-Order
Pre-orders allow you to reserve or purchase items before their official release. Estimated arrival dates are provided on product pages whenever possible, but these are for reference only and may change due to factors beyond our control.
Trading Card Game (TCG) Releases — Subscription-Based Pre-order Workflow
Before the formal pre-order window opens, please click “Pre-Order Subscription” on the product page to join our subscription list. Once the supplier confirms our allocation, we will open pre-order and send a notification email to every subscriber.
2. Availability
- Pre-order items are available online only and cannot be purchased in-store.
- Limited quantities are processed on a first-come, first-served basis.
- A cut-off date may be provided to secure your order.
3. Shipping
- Orders containing pre-order items will not ship until all items are ready.
- Free shipping for combined orders is only available if shipped together. Separate shipments will incur additional fees.
- Large items may incur additional shipping fees.
4. Fulfillment
For certain high-demand items, if the supplier is unable to fulfill all pre-orders on the first arrival, any remaining unfulfilled orders will automatically be placed on a waiting list and fulfilled during the next restock wave.
5. Cancellations
Pre-orders cannot be exchanged or canceled.
6. Estimated Arrival
The estimated arrival date is based on the supplier’s schedule and may be delayed without notice.