Pre-Order Policy

Pre-order allows you to reserve or purchase items before their official release. Estimated arrival dates are provided on product pages whenever possible, but these are for reference only and may change due to factors beyond our control.

Trading Card Game (TCG) Pre-Orders — Subscription-Based

TCG releases (Pokémon, Magic: The Gathering, One Piece TCG, Dragon Ball Super, etc.) are listed for email subscription only until our allocation is confirmed. No payment is collected at the subscription stage.

When our allocation arrives, we email subscribers in batches, in the order their subscription was received. The email links to the product page, and units go to whoever completes checkout first — they are not held for individual subscribers. We stop emailing once the units are sold out. If our allocation is smaller than demand, subscribers further down the list may not receive an email for that release.

For some releases we may instead send a personal checkout link that holds one unit for you for a limited time; that email will state how long it is held.

Subscribing does not guarantee an allocation. Subscribing early gives you the best chance of being notified first, but it does not reserve a copy.

• Pre-order items are available online only and cannot be purchased in-store.
• Limited quantities are processed on a first-come, first-served basis (TCG releases follow the subscription order described in Section 1).
• A cut-off date may be provided to secure your order.

Shipping charges shown at checkout are calculated from the item’s actual package size and weight and your delivery address. For any item where we already have final package dimensions, the amount you pay at checkout is the full shipping cost — nothing further is charged.

• Orders containing pre-order items will not ship until all items are ready.
• Free shipping for combined orders is only available if shipped together. Separate shipments will incur additional fees.
• Oversize or Unknown Package Size: If an item is oversize, or if we do not yet have its final package dimensions at the time you check out, the shipping quoted at checkout may not cover the actual carrier cost. In that case we may send you an additional shipping invoice if we are unable to absorb the extra cost ourselves, and we will always email you with the actual cost first — we never charge your card without your agreement. We publish package dimensions on the product page wherever the manufacturer has released them, so this applies only to a small number of items.

Pre-orders are filled in the order received. For high-demand items, if our allocation does not cover all pre-orders on the first arrival, unfilled orders will either:

• be placed on a waiting list and fulfilled during the next restock wave; or
• receive a full refund upon request.

Customers may switch between these two options at any time before their order ships.

At checkout, most pre-order products offer you a choice of two payment methods:

• Full Payment: Pay for the product and shipping in full today; no balance invoice later (oversize items may still be subject to the shipping adjustment described in Section 3). Any applicable pre-order discount is shown at checkout. Cancellation is subject to the 15% processing fee described below, calculated on the amount actually paid.
• Deposit — Full Price: Pay a deposit today to secure your order. We invoice the remaining balance (product balance + shipping) when your order is ready to ship. Cancellation forfeits your deposit (see below).

Some pre-order items may only offer one of the two options. The available choice is shown on the product page and at checkout.

• For pre-orders placed with a deposit, the deposit is non-refundable. The deposit is used to secure inventory and production allocation and will not be returned if the order is cancelled by the customer.
• For pre-orders paid in full, cancellation incurs a 15% processing fee, calculated on the amount actually paid. Alternatively, customers may request the full order amount as store credit, in which case no processing or restocking fees will apply.
• For pre-orders with a specified pre-order cutoff date, cancellations are not permitted once the cutoff date has passed.
• For pre-orders without a specified cutoff date, cancellation requests must be submitted within 30 days of the order date.
• If we are unable to fulfill a pre-order due to manufacturer cancellation or insufficient allocation, a full refund will be issued (including any deposit paid).

The estimated arrival date is based on current release and shipping schedules and may be delayed without notice. Delays do not constitute grounds for cancellation or refund.