Back-Order Policy

What is a Backorder?

A backorder means the item is temporarily out of stock at P-Rex Hobby but available from our suppliers. Backordered items typically arrive at our store within 5–10 business days after your order is placed.

Cancellation

You may cancel your backorder at any time before it has shipped or been picked up. Please note, a 20% cancellation fee will be deducted from the item price.

Shipping

If your order includes both in-stock and backordered items, we will hold the in-stock items and ship your order together once the backorder arrives.
If you prefer to receive in-stock items immediately and the backordered items later, please either place separate orders or contact us to arrange split shipping.

Fulfillment Guarantee

Most backorders are successfully fulfilled. In the rare case we are unable to fulfill your backorder, we will issue a full refund to you.

Bandai recommended store

As one of the best hobby stores in Canada, we are officially recognized as Bandai Recommended Hobby Store listed on the Bandai Hobby Store Locator.

EARLIEST IN STOCK

Based in Vancouver, the closest major North American port to Japan, we are dedicated to stocking the latest products as quickly as possible.

Top Fulfillment Service

We’re thrilled to partner with eShipper, a leading Canadian logistics platform which helps us deliver your orders more quickly, reliably, and cost‐effectively—Throught Canada and the USA.

1000+ Five-Star Reviews

With over 1000 five-star customer reviews and more than 20,000 satisfied customers served, our outstanding reputation speaks for itself.