Character A (TBA)
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shipping
- We ship across Canada (and to the United States).
- Carriers: Canada Post, ChitChats Select, UPS / FedEx (oversize items).
- Free shipping on orders $300+.
- Carrier shipping rates are calculated based on package size, weight, and destination.
- Processed in 1–5 days; ~3 days shipping within Canada (varies by carrier and method).
- For more details, please view our Shipping policy.
Return
Eligible items may be returned or exchanged within 30 days of purchase.
To qualify for a return or exchange, items must be:
- Unopened and unused
- In their original packaging and condition
- Accompanied by a receipt or proof of purchase
To request a return, please contact customer@prexhobby.com and our team will provide instructions.
Approved returns are subject to a 20% restocking fee.
- For more details, please view our Return policy.
Pre-Order
• Allocation
Orders are filled in the order received. If supplier allocation falls short, your order rolls to the next batch or you can request a full refund.
• Payment Options
Most pre-orders offer two options at checkout: Full Payment (paid in full now) or Deposit (full price, balance invoiced at ship).
• Combined Shipping
Orders containing pre-order items ship only after all items in the order have arrived.
• Estimated Dates
Release and arrival dates are estimates and subject to change.
• Cancellations
15% processing fee, waived if you accept store credit. Cutoff orders are non-cancelable after cutoff; otherwise cancel within 30 days of purchase.
For full details, see our Pre-Order policy.
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